Event Messages ( ABX=BAS DBX=BAS FBX=BAS DPA=PSD DRA=PAR )

Event message Short description Long description Detailed description
Mail In The Base Mail piece in base when Start Button pressed. Mail was inserted into the mailing system before the start button was pressed.
PO Lockout 90 day Time limit reached 90 day time limit for server communication reached
PSD Locked 90 day Time limit reached 90 day time limit for server communication reached
PSD Locked. The date limit to call server has been reached. 72 Hour Time limit reached 72 hour time limit for server communication reached
Postal Inspection Required 90 day Time limit reached 90 day time limit for server communication reached
Security Timeout 90 day Time limit reached 90 day time limit for server communication reached
High Value Amount Error Amount exceeds High Value Threshold The postage amount requested exceeds the High Value Threshold.
Low Funds Warning Postage funds are almost depleted. The mailing system is warning you that the amount of available funds has reached a low level.
BAS-01-011 or DBX-01-011 Modify not authorized A display of BAS-01-011 or DBX-01-011 indicates that the mailing system can not modify status of last active operator.
BAS-02-037 or DBX-02-037 The base serial number entered is not compatible with the checksum The base serial number entered is not compatible with the checksum
BAS-02-038 or DBX-02-038 The Dynamic scale serial number entered is not compatible with the checksum The Dynamic scale serial number entered is not compatible with the checksum
BAS-02-041 or DBX-02-041 A wizard is already started and system can't run several wizard in the same time A wizard is already started and system can't run several wizard in the same time
BAS-02-042 or DBX-02-042 Differential weighing not available
BAS-02-043 or DBX-02-043 Default Differential weighing not available
BAS-02-044 or DBX-02-044 Technical Error
BAS-02-047 or DBX-02-047 Bad MMF CRC The CRC of OMMF serial number is not valid.
BAS-02-048 or DBX-02-048 Invalid Reset Basic Amount
BAS-02-049 or DBX-02-049 Scan Serial number is not valid
BAS-02-055 or DBX-02-055 Diverting weight low limit Low limit value not between 1 and 9999 grams.
BAS-02-056 or DBX-02-056 Diverting weight high limit High limit value not between 1 and 9999 grams.
BAS-02-057 or DBX-02-057 Diverting weight low greater than high limit High limit value must be higher than low limit value.
BAS-03-242 or DBX-03-242 No carrier detected on the LAN socket No carrier detected on the LAN socket
BAS-03-243 or DBX-03-243 The machine has a wrong IP address and is in APIPA mode The machine has a wrong IP address and is in APIPA mode
BAS-03-244 or DBX-03-244 No DHCP server response
BAS-03-245 or DBX-03-245 No DNS server response
BAS-03-246 or DBX-03-246 Proxy server is not reachable Proxy server is not reachable
BAS-03-248 or DBX-03-248 Cannot resolve spine address
BAS-03-249 or DBX-03-249 Faeture LAN deasable Error message occurs when calling to server using LAN but the feature was deactivated before.
BAS-03-250 or DBX-03-250 Unable to reach neopost server Unable to reach neopost server
BAS-03-255 or DBX-03-255 LAN cable unplugged or no carrier detected on the LAN socket LAN cable unplugged or no carrier detected on the LAN socket
BAS-04-000 or DBX-04-000 GPRS Time out Network time out.
BAS-04-001 or DBX-04-001 Technical issue
BAS-04-002 or DBX-04-002 Technical issue
BAS-04-003 or DBX-04-003 Technical issue
BAS-04-004 or DBX-04-004 Technical issue
BAS-06-010 or DBX-06-010 User do not respect possibilities of the selected account mode User do not respect possibilities of the selected account mode
BAS-06-011 or DBX-06-011 Violation of account mode possibilities Violation of account mode possibilities
BAS-06-013 or DBX-06-013 Technical error
BAS-06-025 or DBX-06-025 Invalid PIN Code Invalid PIN code
BAS-06-026 or DBX-06-026 Invalid account mode
BAS-06-027 or DBX-06-027 No restore point defined for this object No restore point defined for this object
BAS-06-028 or DBX-06-028 Object already recorded impossible to go back Object already recorded impossible to go back
BAS-06-029 or DBX-06-029 Supervisor rights requested for this action Supervisor rights requested for this action
BAS-06-030 or DBX-06-030 Somebody is already logged on the system Somebody is already logged on the system
BAS-06-031 or DBX-06-031 Nobody's logged on the system Nobody's logged on the system
BAS-06-032 or DBX-06-032 Selection of a department is mandatory to go further Selection of a department is mandatory to go further
BAS-06-033 or DBX-06-033 Supervisor tries to create a third level of sub-groups Supervisor tries to create a third level of sub-groups. Groups aren't available on IS-420/440, two levels on IS-460/480
BAS-06-034 or DBX-06-034 The special group “root” have no parents group The special group “root” have no parents group
BAS-06-035 or DBX-06-035 Supervisor tries to create a department without entering a department / account number. Supervisor tries to create a department without entering a department / account number.
BAS-06-037 or DBX-06-037 Supervisor tries to create a department / account without entering a name Supervisor tries to create a department / account without entering a name
BAS-06-038 or DBX-06-038 Supervisor tries to create a department without a too long name Supervisor tries to create a department without a too long name
BAS-06-039 or DBX-06-039 Invalid pin code Entered pin code is not valid
BAS-06-041 or DBX-06-041 The Supervisor tries to create a new group or department but the maximum number of groups/department is reached The Supervisor tries to create a new group or department but the maximum number of groups/department is reached
BAS-06-043 or DBX-06-043 The maximum amount of change on departments have been reached The maximum amount of change on departments have been reached
BAS-06-044 or DBX-06-044 The Supervisor tries to change the accounting mode but there is already default account with the same name so the system can't create default account in the new account mode
BAS-06-045 or DBX-06-045 The Supervisor tries to change the accounting mode but there is already default account so the system can't create default account in the new account mode
BAS-06-047 or DBX-06-047 Failed to open file File found but can't be opened
BAS-06-058 or DBX-06-058 Technical error
BAS-06-059 or DBX-06-059 Technical error
BAS-06-060 or DBX-06-060 Technical error
BAS-06-072 or DBX-06-072 Technical error
BAS-06-075 or DBX-06-075 The user tries to frank but the maximum amount allowed on the account his using is reached The user tries to frank but the maximum amount allowed on the account his using is reached
BAS-06-079 or DBX-06-079 The user tries to enter a name already used The user tries to enter a name already used
BAS-06-081 or DBX-06-081 Account # already used Account # already used
BAS-06-082 or DBX-06-082 Pin code already used Pin code already used
BAS-06-086 or DBX-06-086 System is in account mode but there is no account active System is in account mode but there is no account active
BAS-06-087 or DBX-06-087 There is no operator with an active account There is no operator with an active account
BAS-06-088 or DBX-06-088 The user tries to use an unknown # of account The user tries to use an unknown # of account
BAS-06-089 or DBX-06-089 The user tries to use not active account The user tries to use not active account
BAS-06-090 or DBX-06-090 The user tries to use not active operator The user tries to use not active operator
BAS-06-091 or DBX-06-091 The user tries to use an operator account with no active account The user tries to use an operator account with no active account
BAS-06-092 or DBX-06-092 Department is not associated to logged operator The user tries to use an account not linked to his profile
BAS-06-093 or DBX-06-093 Delete not authorize. This is the last operator. If customer want to do not use operator logging anymore, only change accounting mode
BAS-06-094 or DBX-06-094 Delete not authorize. This is the last account/department. If customer want not to use account anymore, only change accounting mode
BAS-06-095 or DBX-06-095 There is no department on the server. Please connect to Neopost MAS server application and add an account.
BAS-06-096 or DBX-06-096 This error appear if the operator is disabled on MAS server side between log in and batch start This error appear if the operator is disabled on MAS server side between log in and batch start
BAS-06-097 or DBX-06-097 This error appear if the account is disabled on MAS server side between logging and batch start This error appear if the account is disabled on MAS server side between logging and batch start
BAS-06-098 or DBX-06-098 The PSD ID does not belong to this FM or is refused to be used by Fusion. The PSD ID does not belong to this FM or is refused to be used by Fusion. Please contact MAS Supervisor. This error appear if the PSD is disable (Archived) on MAS server side between logging and batch start
BAS-06-099 or DBX-06-099 The account mode has been changed to operator logging on MAS server between connection and batch start The account mode has been changed to operator logging on MAS server between connection and batch start
BAS-06-100 or DBX-06-100 There is no more or not enough money for this account. There is no more or not enough money for this account.
BAS-06-101 or DBX-06-101 Customer try to set a too long department number Customer try to set a too long department number
BAS-06-102 or DBX-06-102 Base is currently initializing the connection with neopost MAS. Doing so, it is not authorized to process login request
BAS-06-104 or DBX-06-104 The maximum number of account/department is reached The maximum number of account/department is reached
BAS-06-105 or DBX-06-105 The maximum number of group is reached The maximum number of group is reached
BAS-06-106 or DBX-06-106 The maximum number of group is reached The maximum number of group is reached
BAS-06-107 or DBX-06-107 Account import failed The file is too big or corrupted. Import aborted.
BAS-06-110 or DBX-06-110 Can not modify last department status Modify not authorize. It is necessary that there is at least one account active.
BAS-06-111 or DBX-06-111 Department information is empty
BAS-06-114 or DBX-06-114 Can not modify last operator status
BAS-06-116 or DBX-06-116 No accounting structure to export User try to export on USB key accounting structure although there is no account set on device
BAS-06-117 or DBX-06-117 Pre-existing account structure warning There is a pre-existing accounting structure in the flash, if you continue it will be overwritten.
BAS-06-118 or DBX-06-118 Can not activate departement The status of the department can't be change because parent group is inactivated
BAS-06-119 or DBX-06-119 No accounting structure to import No Account Structure in USB Key.
BAS-06-120 or DBX-06-120 Pre-existing accounting structure in USB key Check that the export accounting structure is possible.
BAS-06-121 or DBX-06-121 Invalid number of departements to import Check that the export accounting structure is possible.
BAS-06-122 or DBX-06-122 Can not modify department status due to parent group status
BAS-06-123 or DBX-06-123 Can not modify group status due to parent group status
BAS-06-124 or DBX-06-124 No more credit batch local There is no more credit available on this account.
BAS-06-125 or DBX-06-125 Offline mode is not allowed Offline mode is not allowed. Please contact your supervisor.
BAS-06-126 or DBX-06-126 Structure Archive creation failed Accounting structure archive creation has failed
BAS-06-127 or DBX-06-127 Invalid thirdparty barcode This error is shown when the 3rd license+account bar code string read by bar code reader is wrong format.
BAS-06-128 or DBX-06-128 Invalid thirdparty barcode This error is shown when the 3rd license+account bar code string read by bar code reader is wrong format.
BAS-06-130 or DBX-06-130 Unknown third party license The selected third party license is unknown
BAS-06-131 or DBX-06-131 File format error Accounting file format error.
BAS-06-132 or DBX-06-132 No More Credit batch Remote There is no more credit available on this account
BAS-06-134 or DBX-06-134 Invalid Number of Department Feature Value
BAS-06-136 or DBX-06-136 ADA not supported by device or feature The error raised when a PostId with ADA selected but the scanner is not present or ADA feature is not active
BAS-06-137 or DBX-06-137 Operator already logged Operator was already logged, G2 request login again
BAS-07-001 or DBX-07-001 Technical issue na
BAS-07-004 or DBX-07-004 The PSD is corrupted The PSD is corrupted
BAS-07-005 or DBX-07-005 Technical error Technical error
BAS-07-006 or DBX-07-006 Ad Die file or stamp file is not compatible Ad Die file or stamp file is not compatible
BAS-07-009 or DBX-07-009 Barcode encoding failed A barcode encoding error has rised.
BAS-07-011 or DBX-07-011 Font unknown The font defined in the stamp config is not recognized.
BAS-07-013 or DBX-07-013 Technical issue na
BAS-07-015 or DBX-07-015 Branch ID is empty na
BAS-07-016 or DBX-07-016 Operator mandatory This error message is fired when user press Start button but mode account is not account with access control
BAS-08-002 or DBX-08-002 Imprint memories are full. Imprint memories are full. You have used all imprint memory available.
BAS-08-005 or DBX-08-005 Modification of imprint memory failed Modification of imprint memory failed
BAS-08-009 or DBX-08-009 Name creation imprint memory name creation failed
BAS-08-011 or DBX-08-011 Software can't load text selected by imprint memory. Software can't load text selected by imprint memory. It may be deleted or unavailable.
BAS-08-012 or DBX-08-012 Software can't load slogan selected by imprint memory. Software can't load slogan selected by imprint memory. It may be deleted or unavailable.
BAS-08-013 or DBX-08-013 Software can't load PPI selected by imprint memory. Software can't load PPI selected by imprint memory. It may be deleted or unavailable.
BAS-08-015 or DBX-08-015 Software can't use the stamp mode in the imprint memory. Software can't use the stamp mode in the imprint memory. It may be unavailable.
BAS-08-016 or DBX-08-016 Software can't use weight stored in imprint memory. Software can't use weight stored in imprint memory.
BAS-08-017 or DBX-08-017 Software can't use account used in imprint memory. Software can't use account used in imprint memory. Account may not to be used, closed or inactive.
BAS-08-019 or DBX-08-019 Name modification failed Name modification failed
BAS-08-020 or DBX-08-020 Software can't use return address used in imprint memory. Software can't use return address used in imprint memory. Return adress may be deleted or corupted
BAS-08-025 or DBX-08-025 The selected slogan was deleted The selected slogan was deleted: it can't be set
BAS-08-026 or DBX-08-026 The selected text was deleted The selected text was deleted: It can't be set
BAS-08-027 or DBX-08-027 CPC selection Imprint Memory rate selection failed.
BAS-08-028 or DBX-08-028 Invalid return value
BAS-08-029 or DBX-08-029 Technical issue na
BAS-08-030 or DBX-08-030 Account name not available Get account name failed.
BAS-08-031 or DBX-08-031 Can't build job data Can not build job data during transaction with OLS
BAS-08-032 or DBX-08-032 Can't update job definition Can not update job data during transaction with OLS
BAS-08-033 or DBX-08-033 Function not supported Function not applicable for Tax Machine. For Tax Machine, when user press on IM shortcut key, device will show this error message.
BAS-08-034 or DBX-08-034 1D barcode creation Occur when IM creating failed with rate include 1D Barcode.
BAS-08-035 or DBX-08-035 Country index selection User select a Imprint memory and program can't read country index information from variant
BAS-09-045 or DBX-09-045
BAS-10-025 or DBX-10-025 Auto call failure
BAS-10-037 or DBX-10-037 Waiting time for the next request is too long Waiting time for the next request is too long. Connection with OLS is closed
BAS-10-047 or DBX-10-047 Request module timeout Request module was too long. A timeout was triggered. Additional data contains the name of the module which didn't respond.
BAS-11-057 or DBX-11-057 This mailing machine is not authorized to connect to neopost MAS software This mailing machine is not authorized to connect to neopost MAS software
BAS-11-060 or DBX-11-060 Neopost MAS software don't know this pincode Neopost MAS software don't know this pincode
BAS-11-061 or DBX-11-061 The account selected by the operator is not allowed by neopost MAS software The account selected by the operator is not allowed by neopost MAS software
BAS-11-063 or DBX-11-063 This error appear if the operator is disabled on MAS server side between log in and batch start This error appear if the operator is disabled on MAS server side between log in and batch start
BAS-11-064 or DBX-11-064 This error appear if the account is disabled on MAS server side between logging and batch start This error appear if the account is disabled on MAS server side between logging and batch start
BAS-11-065 or DBX-11-065 The PSD ID does not belong to this FM or is refused to be used by Fusion The PSD ID does not belong to this FM or is refused to be used by Fusion. Please contact MAS Supervisor. This error appear if the PSD is disabled (Archived) on MAS server side between logging and batch start
BAS-11-066 or DBX-11-066 There is no more or not enough money for this account There is no more or not enough money for this account. Mailing limit threshold set in MAS software
BAS-11-067 or DBX-11-067 Unknown pin code Unknown pin code. The operator does not exist
BAS-11-068 or DBX-11-068 The operator exists but is disabled The operator exists but is disabled
BAS-11-069 or DBX-11-069 The operator exists but has no associated department The operator exists but has no associated department. He can not log on the FM.
BAS-11-070 or DBX-11-070 The account has been canceled between the moment the list of account displayed on system and the moment when the user selected the account
BAS-11-071 or DBX-11-071 The account has been disabled between the moment the list of account displayed on system and the moment when the user selected the account
BAS-11-072 or DBX-11-072 The account can only be selected if an operator is already selected. The account can only be selected if an operator is already selected. We are in "with operator" mode. The account mode has changed between the moment the list of account displayed on system and the moment when the user selected the account, from without user mode to with user
BAS-11-076 or DBX-11-076 There is no user logged on neopost MAS software for this system There is no user logged on neopost MAS software for this system
BAS-11-077 or DBX-11-077 Current media LAN not detected The previous connected LAN is not detected. Make sure it is connected and press OK.
BAS-11-078 or DBX-11-078 Connection timeout The allowed time to connect to fusion server has expired.
BAS-11-079 or DBX-11-079 Invalid account per operator The selected account is not assigned to current Operator (at remote mode)
BAS-11-080 or DBX-11-080 Invalid input character Character '\' is not allowed in user name
BAS-11-081 or DBX-11-081 Connection impossible PSD not detected The connection is impossible because PSD is not detected.
BAS-11-082 or DBX-11-082 Invalid post ID Invalid PostID when user login.
BAS-12-001 or DBX-12-001 Modem unplugged Modem unplugged during transaction, please reboot the franking machine.
BAS-12-002 or DBX-12-002 Init. string error Bad initialization strings or modem did not respond in time.
BAS-12-003 or DBX-12-003 Device not ready The GPRS modem is in initialization state but it can not be used if its initialization is not finished.
BAS-12-004 or DBX-12-004 Port disconnected This error can occur when the negotiation for the error correction protocol failed between the remote modem and the FM modem.
BAS-13-010 or DBX-13-010 Can not send print setup request message
BAS-13-011 or DBX-13-011 Can not send print authorisation request message
BAS-13-012 or DBX-13-012 Can not get print authorisation response message
BAS-13-013 or DBX-13-013 Can not send print field request message
BAS-13-015 or DBX-13-015 Can not get business value
BAS-13-019 or DBX-13-019 Can not send print status request message
BAS-13-020 or DBX-13-020 Can not set business value
BAS-13-023 or DBX-13-023 Can not allocate memory
BAS-13-026 or DBX-13-026 Can not send status request message
BAS-13-027 or DBX-13-027 Can not get status response
BAS-13-052 or DBX-13-052 Can not get print setup response
BAS-13-054 or DBX-13-054 Can not get print field response
BAS-13-057 or DBX-13-057 Incorrect PSD (Meter) type is installed in the machine. Incorrect PSD (Meter) type is installed in the machine.
BAS-13-058 or DBX-13-058 Communication link with PSD is lost Communication link with PSD is lost
BAS-13-066 or DBX-13-066 Generic detection error Generic error occurs during the psd detection phase
BAS-13-067 or DBX-13-067 Incorrect PSD (Meter) type is installed in the machine. Incorrect PSD (Meter) type is installed in the machine.
BAS-13-068 or DBX-13-068 Wrong PSD type Type of the PSD is not correct.
BAS-13-103 or DBX-13-103 Can not Download xndf file This error is shown when cannot download xndf file from psd.
BAS-14-004 or DBX-14-004 Invalid Rate Table Invalid Rate Table (bad Rate Table number)
BAS-14-005 or DBX-14-005 Selected Rate Table is not active Selected Rate Table is not active
BAS-14-006 or DBX-14-006 The user uses a zip code less than 5 digit The user uses a zip code less than 5 digit
BAS-14-007 or DBX-14-007 Invalid Zipcode Invalid Zipcode
BAS-14-008 or DBX-14-008 Max postage amount exceeded Max postage amount exceeded
BAS-14-038 or DBX-14-038 During a batch: an overweight caused a rate chaining with a user entry (Zip code, amount or weight). During a batch: an overweight caused a rate chaining with a user entry (Zip code, amount or weight).
BAS-14-042 or DBX-14-042 User try to set zero value as zip code for e-Conf User try to set zero value as zip code for e-Conf
BAS-14-043 or DBX-14-043 Weight is too heavy for the current rate and there's no automatic rate change available Weight is too heavy for the current rate and there's no automatic rate change available
BAS-14-045 or DBX-14-045 Rate type feature not found Rate type was requested (for preconf report for example), but rate type was not found in rate table.
BAS-14-047 or DBX-14-047 Service fee unable to calculate service fee (overweight), total amount is set to zero.
BAS-14-048 or DBX-14-048 Rate fee An error occured while calculating basic rate fee (RDF). Probably due to an overweight (and no fee table jump available) or an underweight.
BAS-14-052 or DBX-14-052 Weight too heavy for current rate Weight too heavy for current rate
BAS-14-053 or DBX-14-053 Product postal code used to set a rate is invalid or not defined inside the current rate table Product postal code used to set a rate is invalid or not defined inside the current rate table
BAS-14-055 or DBX-14-055 Premium adress ID used is not between 1 and 65536 Premium adress ID used is not between 1 and 65536
BAS-14-056 or DBX-14-056 Service amount is too high Service amount is too high
BAS-14-059 or DBX-14-059 The current weight is too light for current rate and no fee table jump is managed The current weight is too light for current rate and no fee table jump is managed
BAS-14-060 or DBX-14-060 Canadian Zip code invalid
BAS-14-061 or DBX-14-061 Zip code is not complete
BAS-14-062 or DBX-14-062 Invalid Canada zip code Invalid zip code
BAS-14-063 or DBX-14-063 Incomplete Canadian zip code Incomplete zip code
BAS-14-064 or DBX-14-064 Invalid quantity The quantity is invalid. Please enter a quantity below the max value.
BAS-15-003 or DBX-15-003 One or the two dates set for the time period for report are not correct One or the two dates set for the time period for report are not correct. Either the end date is older than the begin date Or the begin date is older than the install date
BAS-15-005 or DBX-15-005 Previous budget unavailable
BAS-15-006 or DBX-15-006 Occurs when the budget consumption report is requested, but budgets are not activated by the Supervisor Occurs when the budget consumption report is requested, but budgets are not activated by the Supervisor
BAS-15-009 or DBX-15-009 Current report is empty
BAS-15-010 or DBX-15-010 Error current tracking barcode report Current tracking barcode report is empty
BAS-18-000 or DBX-18-000 Geodesic code entered is not correct Geodesic code entered is not correct
BAS-19-000 or DBX-19-000 When this error appears we can think that there is a hardware issue on WP When this error appears we can think that there is a hardware issue on WP
BAS-19-001 or DBX-19-001 WP report an over capacity error. WP report an over capacity error. Customer tried to weigh a letter or a parcel with a weight higher than the WP physical weighing capacity.
BAS-19-002 or DBX-19-002 This error should only happens during calibration This error should only happens during calibration
BAS-19-003 or DBX-19-003 WP return a negative weight WP return a negative weight
BAS-19-005 or DBX-19-005 WP calibration mandatory WP calibration mandatory
BAS-19-006 or DBX-19-006 Base software request WP to change mode but is not accepted by WP or no answer from WP Base software request WP to change mode but is not accepted by WP or no answer from WP. After plugging in mailing machine or waking up from sleep mode, it displays “Technical DBX-19-006” then ”Warning PSD connection status, Com with PSD lost” and finally the “No stamp, No printing” screen.
BAS-19-007 or DBX-19-007 Weighing platform is not in the expected mode Weighing platform is not in the expected mode
BAS-19-008 or DBX-19-008 Wrong weighing platform. This weighing platform is not linked with this base. For a swap the feature must be activated for new WP serial number.
BAS-19-009 or DBX-19-009 Feature Not Allowed ”Error DBX-19-009 Feature not allowed”
BAS-19-010 or DBX-19-010 Weight on WP is over max capacity defined in WEIGHING PLATFORM feature Weight on WP is over max capacity defined in WEIGHING PLATFORM feature
BAS-19-011 or DBX-19-011 Weight on WP is over max capacity defined in WEIGHING PLATFORM feature in differential weighing Weight on WP is over max capacity defined in WEIGHING PLATFORM feature in differential weighing
BAS-19-013 or DBX-19-013 Communication failed Communication with WP failed, WP will be disconnected.
BAS-19-014 or DBX-19-014 Mode not supported Weighing modes not supported for Tax machine.
BAS-19-015 or DBX-19-015 Weight below WP max capacity Manual weight entry below max WP capacity.
BAS-19-016 or DBX-19-016 Manual weight entry forbidden When WP feature deactivated, manual weight entry forbidden.
BAS-20-000 or DBX-20-000 Printer not found External Printer not found
BAS-20-001 or DBX-20-001 Printer capabilities does not satisfy required width, height or resolution Printer capabilities does not satisfy required width, height or resolution
BAS-20-004 or DBX-20-004 Can't access USB memory Can't access USB memory
BAS-20-005 or DBX-20-005 Can't access USB memory Can't access USB memory
BAS-20-006 or DBX-20-006 Can't access USB memory Can't access USB memory
BAS-20-008 or DBX-20-008 Not enough place on USB key Not enough place available on the usb key.
BAS-20-011 or DBX-20-011 No Town die There is no Town Die on this USB key
BAS-20-012 or DBX-20-012 USB printing failure USB printing failure
BAS-20-014 or DBX-20-014 No PPI There is no PPI file on this USB key
BAS-20-015 or DBX-20-015 No Slogan File There is no slogan file on this USB key
BAS-20-016 or DBX-20-016 No rate table File There is no slogan file on this USB key
BAS-20-017 or DBX-20-017 Mounted volume full USB key is full
BAS-21-107 or DBX-21-107 Temporal limit PSD is locked because the date limit to call server is reached
BAS-21-001 or DBX-21-001 Technical error Technical error
BAS-21-002 or DBX-21-002 Throughput error Cadence management issue.
BAS-21-003 or DBX-21-003 Error printing sequence
BAS-21-004 or DBX-21-004 System didn't have enough time to calculate the stamp, last envelopes are not metered System didn't have enough time to calculate the stamp, last envelopes are not metered
BAS-21-005 or DBX-21-005 A rebound have been detected on the top doc sensor A rebound have been detected on the top doc sensor
BAS-21-006 or DBX-21-006 There is an error in speedway messages sequence during printing There is an error in speedway messages sequence during printing
BAS-21-008 or DBX-21-008 Mail jam issue Mail jam issue
BAS-21-009 or DBX-21-009 Mail measured too long by the system Mail measured too long by the system
BAS-21-010 or DBX-21-010 Department manager on device refused start printing due to an accounting error Department manager on device refused start printing due to an accounting error
BAS-21-011 or DBX-21-011 Missing feeder sensor event. Missing feeder sensor event.
BAS-21-012 or DBX-21-012 Head set issue Head set issue
BAS-21-013 or DBX-21-013 Mail jam in the feeder Mail jam in the feeder
BAS-21-014 or DBX-21-014 Top doc sensor or start print is activated meaning there is something in the base which must be taken out to start mailing Top doc sensor or start print is activated meaning there is something in the base which must be taken out to start mailing
BAS-21-015 or DBX-21-015 Mail Jam in the feeder Top seal sensor is activated and it needs to be unactivated to start mailing
BAS-21-017 or DBX-21-017 Top doc sensor is out of order. It may mean that gap between two envelopes is too small Top doc sensor is out of order. It may mean that gap between two envelopes is too small
BAS-21-018 or DBX-21-018 Top doc sensor has been activated but the top print sensor was not activated on time (1,5s allowed) Top doc sensor has been activated but the top print sensor was not activated on time (1,5s allowed)
BAS-21-019 or DBX-21-019 Unable to construct stamp Unable to construct stamp
BAS-21-020 or DBX-21-020 Technical issue
BAS-21-021 or DBX-21-021 Printing failed A display of BAS-21-021 or DBX-21-021 indicates that the mailing system can not create the stamp.
BAS-21-022 or DBX-21-022 or FBX-21-022 Envelopes are too close When processing mail, mail pieces are too close to each other on the paper path of the system.
BAS-21-023 or DBX-21-023 Technical issue
BAS-21-024 or DBX-21-024 Technical issue
BAS-21-025 or DBX-21-025 Technical issue
BAS-21-026 or DBX-21-026 Technical issue
BAS-21-027 or DBX-21-027 Technical issue
BAS-21-028 or DBX-21-028 Zero label not allowed Franking machine doesn't allow you to print labels whether " 0" is set.
BAS-21-030 or DBX-21-030 Zero value not allowed Zero franking value not allowed
BAS-21-031 or DBX-21-031 Zero weight value not allowed A weight value different from 0 is mandatory.
BAS-21-032 or DBX-21-032 Faulted imprint Faulted imprint error occured because of power shutdown during imprint or mail too small.
BAS-21-033 or DBX-21-033 No print end received A new mail cycle is launched whereas the end of the last one has not been correctly detected ( no PRINT_END received ).
BAS-21-034 or DBX-21-034 Distorted imprint Distorted imprint error occured because postal imprint in the blind zone
BAS-21-036 or DBX-21-036 Faulted imprint emergency stop Faulted imprint error occured because of power shutdown during imprint or mail too small.
BAS-21-037 or DBX-21-037 Distorted imprint emergency stop Distorted imprint error occured because postal imprint in the blind zone
BAS-21-039 or DBX-21-039 Dynamic scale weight not correct Dynamic scale weight not available
BAS-21-040 or DBX-21-040 Gap too short Gap value with the last envelope is too short.
BAS-21-041 or DBX-21-041 Document too short
BAS-21-042 or DBX-21-042 Document too long Document too long. Remove envelopes from the the whole path and start print process again.
BAS-21-045 or DBX-21-045 Expiration date passed Rate table expiration date passed. Franking is forbidden when rate table expiration date is passed.
BAS-21-046 or DBX-21-046 Pressort forbidden on date advance Presort printing impossible. Presort printing is forbidden when a date advance causes a rate table activation.
BAS-21-054 or DBX-21-054 Wrong imprint settings This error is raised when the user try to print with wrong imprint settings, ie: In received mode, when no date and no received text is selected
BAS-21-055 or DBX-21-055 Double document detected Detect in a homogenuous batch a double document (two document sticked themselves).
BAS-21-056 or DBX-21-056 Double document detected thickness By thickness measurement, detecedt in a homogenuous batch a double document (two document sticked themselves).
BAS-21-057 or DBX-21-057 Printing system not ready The printing system isn't ready for printing process.
BAS-21-058 or DBX-21-058 Invalid department The department send by the scanner is invalid.
BAS-21-059 or DBX-21-059 Unknown departement The scanner has not send a department or too late.
BAS-21-060 or DBX-21-060 Unknown letter ID The scanner has send an unknown letterID or too late.
BAS-21-061 or DBX-21-061 Technical issue
BAS-21-062 or DBX-21-062 Unknown ZIP code The scanner has not send a zip code or too late.
BAS-21-063 or DBX-21-063 Unknown contry code The scanner has not send a zip code or too late.
BAS-21-064 or DBX-21-064 Unknown PIC number The scanner has not send a pic number or too late.
BAS-21-065 or DBX-21-065 Unknown recipient name The scanner has not send a recipient name or too late.
BAS-21-066 or DBX-21-066 Invalid ZIP code The zip code send by the scanner is invalid.
BAS-21-067 or DBX-21-067 Invalid country code The country code send by the scanner is invalid.
BAS-21-068 or DBX-21-068 Invalid PIC number The pic number send by the scanner is invalid.
BAS-21-069 or DBX-21-069 Invalid recipient name The pic number send by the scanner is invalid.
BAS-21-070 or DBX-21-070 Almost full The almost full threshold has been reached in the diverter. The device can no more frank until the user empty it.
BAS-21-071 or DBX-21-071 Full reached The full threshold has been reached in the diverter. The device can no more frank until the user empty it.
BAS-21-072 or DBX-21-072 Franking negative weight A franking has been launched with a negative weight
BAS-21-073 or DBX-21-073 Label forbiden The user want to print a label with a scanner application activated.
BAS-21-074 or DBX-21-074 Diverter error The mail piece is not detected in the diverter that meanes there is a diverter error.
BAS-21-075 or DBX-21-075 Recording storage full Scanner mail recording storage space is full!
BAS-21-076 or DBX-21-076 Diverter report full Scanner mail recording storage space is full!
BAS-21-077 or DBX-21-077 No scanned image No scanned image available in the scanner. A scanned image is necessary for the mail recorder application.
BAS-21-078 or DBX-21-078 Multiple account barcodes
BAS-21-079 or DBX-21-079 Multiple PIC barcodes
BAS-21-080 or DBX-21-080 Multiple type in barcodes
BAS-21-081 or DBX-21-081 Scanner timeout
BAS-21-082 or DBX-21-082 Barcode not for account
BAS-21-083 or DBX-21-083 Scan error
BAS-21-084 or DBX-21-084 Account not decoded
BAS-21-085 or DBX-21-085 Blank envelope
BAS-21-086 or DBX-21-086 PSD not ready
BAS-21-087 or DBX-21-087 No address block
BAS-21-088 or DBX-21-088 PPI report must be historized Your software has been updated. You need to start a new Permit report before you can use the selected permit.
BAS-21-089 or DBX-21-089 Mixed mail feeder not ready Base has received a message from feeder that it is not ready
BAS-21-090 or DBX-21-090 Dynamic scale not ready Base has received a message from feeder that it is not ready
BAS-21-092 or DBX-21-092 PPI report must be historized rate A new rate table has been activated. You need to start a new Permit report before you can use the selected permit.
BAS-21-094 or DBX-21-094 No weight from dynamic scale During a batch in dynamic weighing, the dynamic scale has not sent the weight of the letter to the base.
BAS-21-096 or DBX-21-096 The computation of amount failed. During the batch, the computation of amount has failed, the letter will not been franked.
BAS-21-097 or DBX-21-097 PPP error
BAS-21-100 or DBX-21-100 Unexpected sensor event
BAS-21-102 or DBX-21-102 Assignment date or customer ID empty Assignment date or customer ID not filled
BAS-21-104 or DBX-21-104 Weight threshold The weight threshold is reached, the mail should be diverted
BAS-21-105 or DBX-21-105 Lock server PSD is locked by request from server.
BAS-21-106 or DBX-21-106 Lock register
BAS-21-107 or DBX-21-107 Temporal limit PSD is locked because the date limit to call server is reached
BAS-21-108 or DBX-21-108 Statistics limit PSD is locked, need upload statistics to server.
BAS-21-109 or DBX-21-109 Pending reseting PSD is locked because of resetting failure. PSD will be locked up to a succesfull postal server connection.
BAS-21-110 or DBX-21-110 Incoherent register PSD is locked because of incoherent register.
BAS-21-111 or DBX-21-111 Back top seal event missing Back top seal event missing
BAS-21-112 or DBX-21-112 Unexpected event
BAS-21-115 or DBX-21-115 OMMF_NOT_STARTED
BAS-21-116 or OBX-21-116 ODS NOT STARTED
OBAS-21-054 or OBX-21-054 Print with cleaning liquid A tank containing some cleaning liquid is inserted in the franking machine. The cleaning procedure are autorized, but printing is forbidden
BAS-22-012 or DBX-22-012 Tank cover open Ink Tank Cover is opened
BAS-22-013 or DBX-22-013 Path open Base paper path opened
BAS-22-019 or DBX-22-019 Memory corruption Triggered when the system detect a memory corruption.
BAS-22-020 or DBX-22-020 Diverter not detected
BAS-22-021 or DBX-22-021 No diverter detected
BAS-22-022 or DBX-22-022 Sorter init failed
BAS-23-000 or DBX-23-000 Resource error
BAS-23-005 or DBX-23-005 Headset run out of ink Headset run out of ink
BAS-23-006 or DBX-23-006 Invalid command Technical problem during printing
BAS-23-009 or DBX-23-009 The carriage can't move to print position The carriage can't move to print position
BAS-23-010 or DBX-23-010 Carriage can't reach requested position Carriage can't reach requested position
BAS-23-023 or DBX-23-023 Start print failed Start print failed
BAS-23-026 or DBX-23-026 Recovery spitting failed Technical problem during recovery spitting.
BAS-23-028 or DBX-23-028 IO Failure Technical problem.
BAS-23-029 or DBX-23-029 Technical issue Technical problem.
BAS-23-036 or DBX-23-036 Technical issue Technical problem.
BAS-23-037 or DBX-23-037 No cartridge detected or cartridge corrupted No cartridge detected or cartridge corrupted
BAS-23-038 or DBX-23-038 No cartridge detected at the power on or the closing of the back cover or on carriage moving No cartridge detected at the power on or the closing of the back cover or on carriage moving
BAS-23-043 or DBX-23-043 Le niveau d'encre de la tête d'impression n'est pas valide, tête corrompue ou falsifiée There is an invalid ink threshold in the headset, either a corruption or cheated headset
BAS-23-045 or DBX-23-045 Short circuit detected on nozzles Short circuit detected on nozzles
BAS-23-046 or DBX-23-046 There is too many nozzles in short-circuit There is too many nozzles in short-circuit
BAS-23-048 or DBX-23-048 The variant country in the headset is not compliant with the variant of the base The variant country in the headset is not compliant with the variant of the base
BAS-23-049 or DBX-23-049 The headset model is not compliant with the kind of the base The headset model is not compliant with the kind of the base
BAS-23-050 or DBX-23-050 The variant distributor in the headset is not compliant with the variant of the base The variant distributor in the headset is not compliant with the variant of the base
BAS-23-054 or DBX-23-054 Technical issue Technical problem.
BAS-23-057 or DBX-23-057 Technical issue Technical problem.
BAS-23-059 or DBX-23-059 Technical issue Technical problem.
BAS-23-060 or DBX-23-060 Technical issue Technical problem.
BAS-23-061 or DBX-23-061 Technical issue Technical problem.
BAS-23-062 or DBX-23-062 Technical issue Technical problem.
BAS-23-063 or DBX-23-063 Invalid headset CRC Invalid headset CRC
BAS-23-065 or DBX-23-065 Cover open during printing Cover open during printing
BAS-23-066 or DBX-23-066 Label Misfeed issues Base Motor exceeded maximum speed
BAS-23-067 or DBX-23-067 Print offset too large Print offset set by user is out of allowed range
BAS-23-068 or DBX-23-068 Warming failure
BAS-23-073 or DBX-23-073 Failed to find reference Headset is unable to find reference
BAS-23-075 or DBX-23-075 Unable to find origin position The printhead is unable to find the origin position
BAS-23-076 or DBX-23-076 Unable to find origin position The printhead is unable to find the origin position
BAS-23-077 or DBX-23-077 Unable to go capping position The printhead is unable to go to the capping position
BAS-23-078 or DBX-23-078 Unable to go cap open position The printhead is unable to reach the cap open position.
BAS-23-079 or DBX-23-079 Failed to reach asked position The printhead requested movement failed once and the recovering process to come back to the capping position failed too
BAS-23-080 or DBX-23-080 Failed to reach flushing position The printhead is unable to go to the flushing position
BAS-23-081 or DBX-23-081 Failed to reach FIM position The printhead is unable to go to the FIM mark position
BAS-23-082 or DBX-23-082 Failed to reach print position The printhead is unable to go to the print position
BAS-23-083 or DBX-23-083 Technical issue
BAS-23-084 or DBX-23-084 Flushing request failed The printhead flushing request failed
BAS-23-085 or DBX-23-085 Fine vibration failed The printhead is unable to proceed the requested fine vibration
BAS-23-087 or DBX-23-087 Can not activate pump The printhead pump can not be activated for aspiration
BAS-23-088 or DBX-23-088 Released failed The printhead pump cannot be activated for the release process
BAS-23-089 or DBX-23-089 Released failed The printhead pump cannot be activated for the release process
BAS-23-090 or DBX-23-090 Can not proceed vibration request The printhead can not proceed start the fine vibration request
BAS-23-091 or DBX-23-091 Can not stop fine vibration The printhead can not proceed stop the fine vibration request
BAS-23-092 or DBX-23-092 Failed to move up wiper The printhead pump can not be activated to move the wiper up
BAS-23-093 or DBX-23-093 Failed to move down wiper The printhead pump can not be activated to move the wiper down
BAS-23-094 or DBX-23-094 Failed to move pump The printhead pump can not be activated
BAS-23-095 or DBX-23-095 Macro action failed The printhead requested macro action can not be executate
BAS-23-096 or DBX-23-096 Bad print head action The requested action on the print head is not available
BAS-23-097 or DBX-23-097 Failed to reach position The carriage failed to reach the requested position during the recovering process
BAS-23-098 or DBX-23-098 Technical issue
BAS-23-099 or DBX-23-099 Technical issue
BAS-23-100 or DBX-23-100 Out of capping The print head was not in capping position at power on, it might be dirty.
BAS-23-101 or DBX-23-101 Ink tank not detected
BAS-23-102 or DBX-23-102 Ink tank is present
BAS-23-103 or DBX-23-103 Headset replacement procedure error Headset had been replaced outside replacement procedure
BAS-23-105 or DBX-23-105 Print head not installed The print head has been replaced or the ink circuit has been drained.
BAS-23-110 or ABX-23-110 Media removed Media removed
BAS-23-114 or DBX-23-114 Technical issue Technical problem.
BAS-23-121 or DBX-23-121 Technical issue Technical problem.
BAS-23-122 or DBX-23-122 Blocked cartridge
BAS-23-124 or DBX-23-124 Stamp counter can not be active Can not active StampCounter because current rate included Premium Address or Additional Services.
BAS-23-125 or DBX-23-125 Error can not activate stamp counter Can not active StampCounter because current rate included Premium Address or Additional Services.
BAS-23-126 or DBX-23-126 Print head not detected The print head memory is not detected or corrupted. printing is impossible.
BAS-23-127 or DBX-23-127 Print controler not ready
BAS-23-128 or DBX-23-128 Stamp printer not ready
BAS-23-129 or DBX-23-129 Incompatible cartridge The error occurs when start up device with incompatible cartridge.
BAS-24-000 or DBX-24-000 Technical issue
BAS-24-002 or DBX-24-002 Technical issue
BAS-24-003 or DBX-24-003 Technical issue
BAS-24-005 or DBX-24-005 Failed to get received error
BAS-24-006 or DBX-24-006 Technical issue
BAS-24-007 or DBX-24-007 Technical issue
BAS-24-008 or DBX-24-008 Technical issue
BAS-24-009 or DBX-24-009 Technical issue
BAS-24-010 or DBX-24-010 Technical issue
BAS-24-011 or DBX-24-011 Technical issue
BAS-24-012 or DBX-24-012 Technical issue
BAS-24-013 or DBX-24-013 Technical issue
BAS-24-014 or DBX-24-014 Technical issue
BAS-24-015 or DBX-24-015 Technical issue
BAS-24-016 or DBX-24-016 Technical issue
BAS-24-017 or DBX-24-017 Response KO received
BAS-24-018 or DBX-24-018 Invalid Serial number
BAS-25-001 or DBX-25-001 Technical issue
BAS-25-002 or DBX-25-002 Invalid date setting
BAS-25-004 or DBX-25-004 MMI file on the system is not compatible with the rest of the base software MMI file on the system is not compatible with the rest of the base software
BAS-27-000 or DBX-27-000 The automatic or manual date advance interface has been set with invalid parameters The automatic or manual date advance interface has been set with invalid parameters (automatic: date change time to midnight, or no working day in the week; Manual: day offset exceeds limit).
BAS-27-003 or DBX-27-003 Technical error Technical error
BAS-27-004 or DBX-27-004 Can not manage automatic date change
BAS-27-005 or DBX-27-005 Authorized max date position The current value of date position is out of range.
BAS-28-001 or DBX-28-001 Invalid date input This error is raised when user inputs an invalid date in entry screen.
BAS-29-002 or DBX-29-002 This message appears for system with connected inserter. Message Id not in dictionnary This message appears for system with connected inserter. Message Id not in dictionnary
BAS-29-004 or DBX-29-004 Connection lost while printing Connection between base between Franking Machine (FM) and inserter is lost while FM is processing an inserter prit request
BAS-29-005 or DBX-29-005 Incompatible stamp mode When inserter batch is launched, stamp configuration should be different than date correction, amount correction and receive date mode.
BAS-29-006 or DBX-29-006 Incompatible stamp counter PPI Inserter doesn't work with PPI counter. When the counter limit is reached, the Franking Machine (FM) stops but not the inserter which relaunches the FM.
BAS-29-007 or DBX-29-007 Incompatible weight counter PPI Inserter doesn't work with PPI weight counter limit, when the limit is reached, Franking Machine (FM) stop, not the inserter which relaunch the FM.
BAS-30-016 or DBX-30-016 RLD out of paper
BAS-30-017 or DBX-30-017 RLD printer busy
BAS-30-018 or DBX-30-018 RLD data transmission error
BAS-30-019 or DBX-30-019 RLD firmware version error
BAS-30-020 or DBX-30-020 RLD ZBI software version error
BAS-30-021 or DBX-30-021 RLD RAM space failed RLD: free space failed in RAM
BAS-30-022 or DBX-30-022 RLD flash space failed RLD: free space failed in flash
BAS-30-023 or DBX-30-023 RLD communication failed
BAS-30-024 or DBX-30-024 RLD open latch RLD is open.
BAS-30-025 or DBX-30-025 RLD out of paper No more paper in RLD (Remote Label Dispenser).
BAS-30-026 or DBX-30-026 RLD printer busy
BAS-30-027 or DBX-30-027 Current media modem not detected The previous selected Modem is not detected
BAS-30-028 or DBX-30-028 Current media GPRS modem not detected The previous connected GPRS Modem is not detected
BAS-30-029 or DBX-30-029 RLD low battery
BAS-30-030 or DBX-30-030 Technical issue
BAS-30-031 or DBX-30-031 Technical issue
BAS-30-032 or DBX-30-032 LAN Setting IP empty Occurs when IP address is empty on LAN settings' validation
BAS-30-033 or DBX-30-033 LAN Setting preferred DNS empty Occurs when preferred DNS IP is empty on LAN Settings' validation
BAS-30-034 or DBX-30-034 LAN Setting proxy URL empty Occurs when proxy URL is empty on LAN Settings' validation
BAS-30-035 or DBX-30-035 Network advanced setting force URI empty Occurs when Force URI is empty on Network Advanced Settings' validation
BAS-30-036 or DBX-30-036 Network advanced setting PSD URI empty Occurs when Psd URI is empty on Network Advanced Settings' validation
BAS-30-038 or DBX-30-038 LAN setting IP empty or invalid Occurs when Psd URI is empty on Network Advanced Settings' validation
BAS-30-039 or DBX-30-039 LAN setting subnet mask invalid Occurs when Psd URI is empty on Network Advanced Settings' validation
BAS-30-040 or DBX-30-040 LAN setting default gateway invalid Occurs when Default Gateway address is invalid on LAN settings' validation
BAS-30-041 or DBX-30-041 LAN setting preferred DNS invalid Occurs when Preferred DNS address is invalid on LAN settings' validation
BAS-30-042 or DBX-30-042 LAN setting alternate DNS invalid Occurs when Alternate DNS address is invalid on LAN settings' validation
BAS-31-000 or DBX-31-000 Connection error
BAS-32-000 or DBX-32-000 The system didn't receive the length value from dynamic scale The system didn't receive the length value from dynamic scale
BAS-32-001 or DBX-32-001 The system didn't receive the length value from the inserter The system didn't receive the length value from the inserter
BAS-32-002 or DBX-32-002 The system didn't receive the thickness value from inserter The system didn't receive the thickness value from inserter
BAS-32-003 or DBX-32-003 The system didn't receive the thickness value from the dynamic scale The system didn't receive the thickness value from the dynamic scale
BAS-32-004 or DBX-32-004 The system didn't receive the oversize status from the dynamic scale The system didn't receive the oversize status from the dynamic scale
BAS-32-005 or DBX-32-005 The base didn't receive the width status from the dynamic scale The base didn't receive the width status from the dynamic scale
BAS-32-006 or DBX-32-006 The base receive a too large value for the width The base receive a too large value for the width
BAS-32-007 or DBX-32-007 The base receive a too large value for the length The base receive a too large value for the length
BAS-32-008 or DBX-32-008 The base receive a too large value for the thickness from inserter The base receive a too large value for the thickness from inserter
BAS-32-009 or DBX-32-009 The base receive a too large value for the thickness The base receive a too large value for the thickness
BAS-32-010 or DBX-32-010 The base receive a too large value for the length from dynamic scale The base receive a too large value for the length from dynamic scale
BAS-32-011 or DBX-32-011 Failed to add mail failed to add mail in queue
BAS-32-012 or DBX-32-012 Invalid mail received
BAS-32-013 or DBX-32-013 The rate calculator is not available
BAS-32-014 or DBX-32-014 Frankit message: (GER) This message appear when the JOB memory is full (10 rooms) and customer save a new JOB, is informed that the oldest JOB will be overwrite
BAS-32-015 or DBX-32-015 Frankit message: (GER) This message appear when the EKP memory is full (10 rooms) and customer save a new EKP, is informed that the oldest EKP will be overwrite
BAS-32-016 or DBX-32-016 Frankit message: (GER) This message appear when the customer try to select EKP and system still in mailing mode
BAS-32-017 or DBX-32-017 Frankit message: (GER) This message appear when the customer try to select JOB and system still in mailing mode
BAS-32-019 or DBX-32-019 Frankit message: (GER) JOB number is incorrect Frankit message: (GER) JOB number is incorrect, the number must be 14 numbers and the 2 last ones are checksum
BAS-32-022 or DBX-32-022 Frankit message: (GER) EKP number is incorrect Frankit message: (GER) EKP number is incorrect, the number must be 10 numbers long
BAS-32-023 or DBX-32-023 Frankit message: (GER) JOB number is incorrect Frankit message: (GER) JOB number is incorrect, the number must be 14 numbers long
BAS-32-027 or DBX-32-027 Amount calculated with the current postal product is over the maximum mailing value the system is able to print
BAS-32-028 or DBX-32-028 Zero amount not allowed
BAS-32-029 or DBX-32-029 High value dynamic weighing The amount is a high value. You can change the warning threshold
BAS-32-032 or DBX-32-032 ZIP code needed The weight of the mail needs a rate with zip code. The zip code entry is impossible while in dynamic weighing.
BAS-32-033 or DBX-32-033 Dynamic country not needed Destination received is a country whereas rate selected is domestic.
BAS-32-034 or DBX-32-034 Dynamic country needed Destination received is a zip code whereas rate selected is international.
BAS-32-035 or DBX-32-035 Dynamic zip needed No zip code was received from the scanner while rate needs one.
BAS-32-036 or DBX-32-036 Dynamic PIC needed Econf service selected needs a PIC number which has not be provided by the scanner.
BAS-32-037 or DBX-32-037 Dynamic PIC not needed Scanner sent a PIC number while no eConf service selected.
BAS-32-038 or DBX-32-038 Invalid PIC Impossible to set the PIC for the current eConf service selected.
BAS-32-039 or DBX-32-039 Empty input Show when user input an empty string.
BAS-32-042 or DBX-32-042 Print zero amount and datemode Used to inform user printing with Zero Franking and post date/nodate was forbidden.
BAS-33-009 or DBX-33-009 No rate table found No rate table found
BAS-33-011 or DBX-33-011 Selected Rate Table is not the right one for PSD carrier Selected Rate Table is not the right one for PSD carrier
BAS-33-012 or DBX-33-012 User or OLS try to load in the device a new rate table for a different carrier but there's no room left for a new one. The system already have 5 rates table (for 5 differents carriers).
BAS-33-015 or DBX-33-015 Rate table issue
BAS-35-000 or DBX-35-000 Main motor exceeded the requested speed Main motor exceeded the requested speed
BAS-35-001 or DBX-35-001 Base coder failure The coder isn't connected or is failed.
BAS-36-004 or DBX-36-004 The system don't see the USB modem to use to connect server The system don't see the USB modem to use to connect server
BAS-36-014 or DBX-36-014 Modem remote disconnection Modem remote disconnection
BAS-36-015 or DBX-36-015 There is a modem issue There is a modem issue
BAS-36-017 or DBX-36-017 Modem device not ready Modem device not ready
BAS-36-018 or DBX-36-018 Modem detect a voice answer Modem detect a voice answer
BAS-36-019 or DBX-36-019 Server not answering using modem connection Server not answering using modem connection
BAS-36-020 or DBX-36-020 No carrier found on the analog connection. No dial tone detected.
BAS-36-021 or DBX-36-021 No dial tone detected No dial tone detected
BAS-36-023 or DBX-36-023 Modem bad phone number Modem bad phone number
BAS-36-024 or DBX-36-024 The phone line is busy The phone line is busy
BAS-36-025 or DBX-36-025 Bad login or password Bad login or password
BAS-36-026 or DBX-36-026 The phone number entered is too long The phone number entered is too long
BAS-36-027 or DBX-36-027 The server takes too much time to answer The server takes too much time to answer
BAS-36-028 or DBX-36-028 PPP remote terminated PPP remote terminated
BAS-36-030 or DBX-36-030 PPP no response PPP no response
BAS-36-031 or DBX-36-031 No address assigned No address assigned
BAS-36-032 or DBX-36-032 Error PPP mac Error PPP mac
BAS-36-033 or DBX-36-033 PPP generic error PPP generic error
BAS-36-034 or DBX-36-034 Black list error shouldn't appear in countries don't using black list Black list error shouldn't appear in countries don't using black list
BAS-36-035 or DBX-36-035 Modem not recognized customer may use non neopost modem Modem not recognized customer may use non neopost modem
BAS-36-036 or DBX-36-036 Modem not recognized customer may use non neopost modem Modem not recognized customer may use non neopost modem
BAS-36-037 or DBX-36-037 Device not authorized on this phone number Device not authorized on this phone number
BAS-36-038 or DBX-36-038 Server not responding Server not responding
BAS-36-039 or DBX-36-039 Unknown device type. Customer may use non neopost modem Unknown device type. Customer may use non neopost modem
BAS-36-040 or DBX-36-040 Port already open Port already open
BAS-36-041 or DBX-36-041 Modem disconnection Modem disconnection
BAS-36-043 or DBX-36-043 Name exist on net Name exist on net
BAS-36-044 or DBX-36-044 Server general net failure Server general net failure
BAS-36-050 or DBX-36-050 Request modem time out Request modem time out
BAS-36-051 or DBX-36-051 Modem cannot get LAN access Modem cannot get LAN access
BAS-36-052 or DBX-36-052 Modem netbios error Modem netbios error
BAS-36-053 or DBX-36-053 Server out of resources Server out of resources
BAS-36-056 or DBX-36-056 Too many line errors. Maybe a lot of noise on phone line. Too many line errors. Maybe a lot of noise on phone line.
BAS-36-059 or DBX-36-059 No remote encryption, probably a server issue No remote encryption, probably a server issue
BAS-36-063 or DBX-36-063 Modem in use
BAS-36-064 or DBX-36-064 No phone line detected by the modem No phone line detected by the modem
BAS-36-065 or DBX-36-065 Modem error Undefined error reported by the modem
BAS-36-070 or DBX-36-070 Bad login or password Bad login or password
BAS-36-117 or DBX-36-117 Invalid base serial number The call cannot be launched because the base serail number is invalid.
BAS-36-118 or DBX-36-118 GPRS signal not detected GPRS network signal cannot be detected
BAS-36-119 or DBX-36-119 GPRS network registration failed GPRS device could not succeed in network registration
BAS-36-120 or DBX-36-120 GPRS SIM not OK Unable to read SIM card
BAS-36-124 or DBX-36-124 GPRS SIM not inserted
BAS-36-125 or DBX-36-125 GPRS SIM PIN required
BAS-36-126 or DBX-36-126 GPRS SIM PUK required
BAS-36-127 or DBX-36-127 GPRS SIM failure
BAS-36-150 or DBX-36-150 GPRS illegal ME
BAS-36-154 or DBX-36-154 GPRS roaming not allowed Roaming not allowed in this location area
BAS-36-162 or DBX-36-162 Modem wtachdog timeout Modem Watchdog triggered
BAS-36-163 or DBX-36-163 Socket IP check failed The adaper has invalid IP
BAS-36-175 or DBX-36-175 No IP address This error is fired when a connection is tryed and the current IP adresse is NULL 0.0.0.0 (DHCP in progress )
BAS-36-176 or DBX-36-176 PIN code info missing
BAS-36-177 or DBX-36-177 Base serial number missing
BAS-36-179 or DBX-36-179 Invalid fund resetting PIN code This error is displayed when user setting for Fund: input not enought (4) digits pincode.
BAS-36-180 or DBX-36-180 PSD not found
BAS-36-181 or DBX-36-181 Can not get descending
BAS-36-182 or DBX-36-182 Descending value not null
BAS-36-183 or DBX-36-183 PSD locked
BAS-36-184 or DBX-36-184 PSD not locked
BAS-36-185 or DBX-36-185 Invalid reset amount
BAS-36-187 or DBX-36-187 Refund parameters not present in rate table To perform a refund transaction, the machine need to read some informations from the rate table. The rate table in the machine does not contain the parameters needed for refund.
BAS-36-188 or DBX-36-188 PSD not able to perform a refund PSD not able to perform a refund
BAS-37-002 or DBX-37-002 Buffer for E-confirmation to upload to server is full Buffer for E-confirmation to upload to server is full
BAS-37-007 or DBX-37-007 No more integral number unused available No more integral number unused available
BAS-37-009 or DBX-37-009 Identcode invalid
BAS-37-011 or DBX-37-011 The PIC is incorrect (used for E confirmation) The PIC is incorrect (tracking number used for E confirmation).
BAS-37-012 or DBX-37-012 The DUNS (used for E confirmation) set in OLS server is not correct The DUNS (used for E confirmation) set in OLS server is not correct
BAS-37-013 or DBX-37-013 BMZ license expired No more tracking number available for this Bmz licence. A connection to the postal server is mandatory to receive a new range of tracking number
BAS-37-014 or DBX-37-014 No BMZ license No license available for this Bmz service. You need to disable the printing of tracking barcode for franking with this BMZ service.
BAS-37-015 or DBX-37-015 PIC already used The PIC has already been used for a previous franking
BAS-38-003 or DBX-38-003 Unable to write traceability
BAS-39-000 or DBX-39-000 No free slot in PSD to store new PPI No free slot in PSD to store new PPI
BAS-39-005 or DBX-39-005 The customer try to use a name already used as PPI name The customer try to use a name already used as PPI name
BAS-39-006 or DBX-39-006 A PPI have ready the same hash code. A PPI have ready the same hash code.
BAS-39-007 or DBX-39-007 PPI name or hash is not valid PPI name or hash is not valid
BAS-39-008 or DBX-39-008 The system is unable to load the default PPI The system is unable to load the default PPI
BAS-39-010 or DBX-39-010 The wanted PPI doesn't exist The wanted PPI doesn't exist
BAS-39-017 or DBX-39-017 Bad value in interrupted limit mode Value 0 is not allowed in interrupted Limit mode
BAS-39-018 or DBX-39-018 Bad value for counter Error is raised when user enters value 0 for Cumul Counter limits with country, that value 0 is not allowed
BAS-40-017 or DBX-40-017 The slogan already existed in the system The slogan already existed in the system
BAS-40-018 or DBX-40-018 The maximum number of slogan loaded is reached. The maximum number of slogan loaded is reached. No room is available for a new one
BAS-40-020 or DBX-40-020 The software upgrade of the Dynamic scale is not possible if there is no PSD in the base The software upgrade of the Dynamic scale is not possible if there is no PSD in the base
BAS-40-024 or DBX-40-024 No file to download
BAS-40-025 or DBX-40-025 Invalid XNDF
BAS-40-026 or DBX-40-026 Invalid XNDF
BAS-40-027 or DBX-40-027 No account in XNDF
BAS-40-028 or DBX-40-028 Wrong XNDF file
BAS-40-0229 or DBX-40-029 Invalid filename attribute
BAS-40-033 or DBX-40-033 Slogan type not supported
BAS-40-035 or DBX-40-035 Cannot download the slogan requested by Remote Application. Cannot download the slogan requested by Remote Application.
BAS-40-036 or DBX-40-036 Cannot install the slogan requested by the remote application. Cannot install the slogan requested by the remote application.
BAS-40-044 or DBX-40-044 The field "compatibilityVersion" has been lost The field "compatibilityVersion" has been lost, and it is necessary for OMMF or ODS update. please reload OMMF or ODS software to retrieve this information.
BAS-41-018 or DBX-41-018 Accounting file path not found
BAS-41-019 or DBX-41-019 Component already in transaction A same type component already exists in the current install process.
BAS-41-023 or DBX-41-023 Technical states mismatched A same type component already exists in the current install process.
BAS-42-000 or DBX-42-000 Missing text name A name is mandatory for each text
BAS-42-001 or DBX-42-001 Text name already in use Text name already in use
BAS-42-002 or DBX-42-002 Slogan name already in use Slogan name already in use
BAS-42-004 or DBX-42-004 Invalid text The text is invalid. Only characters A-Z, 0-9 and SPACE are allowed
BAS-42-006 or DBX-42-006 EKP number “0” is not authorized EKP number “0” is not authorized
BAS-42-007 or DBX-42-007 Current slogan delation forbidden The deletion of the current slogan is forbidden
BAS-42-008 or DBX-42-008 Slogan level out of range The level of the slogan feature is out of range
BAS-42-009 or DBX-42-009 Slogan level forbidden decrease The slogan level cannot be decreased.
BAS-42-010 or DBX-42-010 Text level out of range The level of the text feature is out of range.
BAS-42-011 or DBX-42-011 Text level decrease forbidden The text level cannot be decreased.
BAS-42-012 or DBX-42-012 Premium addresss with both text and slogan Free Text and Slogan should not be both printed with PremiumAddress
BAS-42-014 or DBX-42-014 Job name is empty Error is raised when printing but job name is empty
BAS-42-015 or DBX-42-015 Counter limit Box counter and item counter reached limit.
BAS-42-016 or DBX-42-016 Premium address with text This error is raised when user prints Text with Premium Address Service.
BAS-42-020 or DBX-42-020 JOB number "0" is not authorized. JOB number "0" is not authorized.
BAS-42-021 or DBX-42-021 Cannot select slogan from Remote Application. Franking Machine cannot select the slogan requested by the remote application.
BAS-43-004 or DBX-43-004 Country is not Frankit
BAS-43-013 or DBX-43-013 Cannot apply EKP/Job number. Cannot apply EKP/Job number, because EkP job functionality is inactive.
BAS-45-000 or DBX-45-000 Wrong barcode header Barcode header setting in client is wrong. No input from barcode reader will be accepted until setting is fixed.
BAS-45-001 or DBX-45-001 Wrong barcode header in input Barcode header in input is wrong. Input will not be accepted by any client.
BAS-45-002 or DBX-45-002 Invalid barcode input Barcode input is rejected by client. Check barcode header and client setting.
BAS-45-096 or DBX-45-096 Amount not available The computation of amount failed.
BAS-45-123 or DBX-45-123 Print controller not ready Barcode input is rejected by client. Check barcode header and client setting.
BAS-46-000 or DBX-46-000 PPC selection failed
BAS-46-001 or DBX-46-001 Rate historic selection failed Selection of one of the ten last rate failed
BAS-46-002 or DBX-46-002 Amount correction negative difference You can't use amount correction because the new amount is lower or equal to previous one.
BAS-46-003 or DBX-46-003 Rate memory name too long Name entered is too long (32 char max)
BAS-46-004 or DBX-46-004 Rate memory name empty Empty name entry is not authorized.
BAS-46-005 or DBX-46-005 Rate memory name already used Name already used
BAS-46-006 or DBX-46-006 Rate memory selection failed Rate favorite selection failed
BAS-46-007 or DBX-46-007 Rate memory load failed Rate favorite load failed
BAS-46-008 or DBX-46-008 Rate memory save failed Rate favorite save failed
BAS-46-009 or DBX-46-009 Shortcut name already exist Can not change this shortcut name by another already existing
BAS-46-010 or DBX-46-010 Shortcut name already exist Shortcut name is already used by another one Choose another shortcut name
BAS-46-011 or DBX-46-011 Shortcut name empty Shortcut name is empty
BAS-46-012 or DBX-46-012 Shortcut name reserved This shortcut name is reserved because corresponding to a short name of an existing rate favorite
BAS-46-013 or DBX-46-013 Rate favorite already existing This Rate Favorite is already existing. Please choose another Rate
BAS-46-014 or DBX-46-014 Amount statement of mailing out of bounds Invalid statement of mailing amount. Value entered is outside of specified boundaries.
BAS-46-015 or DBX-46-015 Amount correction out of bounds Invalid amount correction amount. Value entered is outside of specified boundaries.
BAS-46-016 or DBX-46-016 Zero amount not allowed Zero amount not allowed for this feature
BAS-46-017 or DBX-46-017 Feature not supported Function not applicable for Tax Machine.
BAS-46-018 or DBX-46-018 Rate with invalid service The rate included a invalid service. The error is raised when a rate with E-confirmation is chosen while the feature E-Confirmation is deactivated.
BAS-46-023 or DBX-46-023 Wizard error Cannot start the amount correction wizard, missing option.
BAS-46-024 or DBX-46-024 Cannot start the wizard. Cannot start the Amount correction wizard, missing stamp mode.
BAS-46-025 or DBX-46-025 Cannot start the wizard. Cannot start the Amount correction wizard, bad state.
BAS-47-000 or DBX-47-000 Proxy authentication failure (login and/or password not ok) Proxy authentication failure (login and/or password not ok)
BAS-47-001 or DBX-47-001 Proxy is not taken by Postal System Proxy is not taken by Postal System
BAS-47-004 or DBX-47-004 Technical issue
BAS-47-005 or DBX-47-005 Technical issue
BAS-47-006 or DBX-47-006 Technical issue
BAS-47-008 or DBX-47-008 Technical issue
BAS-47-016 or DBX-47-016 Technical issue
BAS-47-018 or DBX-47-018 MMF or DS not connected The MMF or DS isn't connected or isn't detected on the CAN Bus.
BAS-47-033 or DBX-47-033 Mailing System is not recognized by the server Name Resolution failure
BAS-47-053 or DBX-47-053 Technical issue
BAS-47-055 or DBX-47-055 Invalid Character Proxy invalid input character. This error is shown when user input '\' into UserName or Domain name on Sub/Tech's screen Proxy Lan Configuration.
BAS-47-056 or DBX-47-056 Fusion not authorized check LAN cable When user select a task when the connection is lost, he could log into the homepage. But with some action must be authorized to fusion (MAS) will not be successful
BAS-48-027 or DBX-48-027 No communication with PC Kit application Unable to perform the call (No communication with PC Kit application). Please check that PC Kit application is running.
BAS-48-028 or DBX-48-028 Connection impossible The connection is impossible because PSD is not detected.
BAS-49-001 or DBX-49-001 Calibration no sheet detected No paper sheet is detected in the scanner while starting the calibration process.
BAS-49-002 or DBX-49-002 Calibration no reponse Scanner did not respond to a calibration step request.
BAS-49-003 or DBX-49-003 Scanner cover open The cover of the scanner is open while the scanner is going to be used.
BAS-49-004 or DBX-49-004 USB key not detected
BAS-49-005 or DBX-49-005 USB key not enough space
BAS-49-006 or DBX-49-006 USB copy failed
BAS-49-007 or DBX-49-007 No data to copy
BAS-49-008 or DBX-49-008 No differential weighing with scan feature Differential weighing is excluded with Scanner applications. Please deactivate all scanner applications.
BAS-49-009 or DBX-49-009 Can not browse services
BAS-49-010 or DBX-49-010 Service not found
BAS-49-011 or DBX-49-011 Connection lost
BAS-49-012 or DBX-49-012 Service not available
BAS-49-013 or DBX-49-013 Manual upload MRD failed Base with scanner, TEC 4.4.5 Manual Upload of Mail Recorder Data to PC : communication failed.
BAS-49-015 or DBX-49-015 Manual upload MRD failed Base with scanner, TEC 4.4.5 Manual Upload of Mail Recorder Data to PC : communication failed.
BAS-49-016 or DBX-49-016 No ADA with differential weighing Occurs when user in different weighing mode and select Automatic Departmental Accounting from Acount Selection
BAS-49-017 or DBX-49-017 Package installation failed The Package installation in CF failed
BAS-49-018 or DBX-49-018